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Returns Policy

At Simaz Hub, we prioritize your satisfaction. That's why we offer a free return policy on all eligible products. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original condition and packaging. To initiate a return, simply contact our customer service team, and they will guide you through the process. Once we receive and inspect the returned item, we'll process your refund within 7-10 business days. Please note that refunds will be issued to the original payment method. We do not cover return shipping costs unless the item was damaged or defective upon arrival. Exclusions may apply to certain items, such as personalized or final sale products. Please review our full return policy for more details. We strive to make returns as hassle-free as possible, ensuring that you can shop with confidence and peace of mind. Thank you for choosing Simaz Hub.

Shipping

At Simaz Hub, we are committed to delivering your order quickly and efficiently. We process orders within 1-2 business days. Shipping times vary based on the destination and shipping method selected at checkout. We offer various shipping options, including standard, expedited, and express delivery. Shipping costs are calculated at checkout based on the weight and destination of your order. Please ensure your shipping address is correct to avoid delays. We are not responsible for lost or delayed packages due to incorrect address information. Once your order ships, you will receive a tracking number via email to monitor its progress. For any shipping inquiries or issues, please contact our customer service team. Thank you for shopping with us!